2014-2015 Corporate Social Responsibility Report

Supply chain management

At Humana, we hold the suppliers we work with to the same standards we’ve set for ourselves. In 2009, we developed our Standards of Excellence that apply to vendors, contractors, consultants, agents, and other providers of goods and services that do business with us. The Standards of Excellence include elements of all three of our CSR pillars.


  • Encourage a diverse workforce and provide a workplace free from discrimination, harassment or any other form of abuse.
  • Treat employees fairly and honestly, including with respect to wages, working hours and benefits.
  • Respect human rights and prohibit all forms of forced or compulsory labor.
  • Ensure that child labor is not used in any operation.
  • Respect employees’ right to freedom of association, consistent with local laws.
  • Establish an appropriate management process and cooperate with reasonable assessment processes requested by Humana.
  • Provide safe and humane working conditions for all employees.
  • Encourage healthy lifestyles and offer health improvement programs for all employees and promote health-related events and activities in the local community.


  • Carry out operations with care for the environment and comply with all applicable environmental laws and regulations.
  • Deliver products and services meeting applicable quality and safety standards.
  • Actively participate in sustainability, carbon footprint reduction and other environmentally focused programs.


  • Comply with all applicable laws and regulations of the countries of operation.
  • Compete fairly for our business, without paying bribes, kickbacks or giving anything of value to secure an improper advantage.
  • Observe Humana’s policies regarding gifts, entertainment and conflicts of interest when dealing with Humana associates.
  • Keep financial books and records in accordance with all applicable legal, regulatory and fiscal requirements and accepted accounting practices.
  • Promote, employ and measure engagement of small and diverse suppliers.

We include the Standards of Excellence criteria in our Terms and Conditions of Purchase with all suppliers. We do not screen suppliers strictly based on environmental, human rights or labor practices criteria, but our Master Service Agreement and Terms and Conditions of Purchase require that suppliers comply with all applicable federal, state and local laws and ordinances. Among other things, the Terms and Conditions of Purchase contractually obligate our suppliers to comply with the Fair Labor Standards Act of 1938, as amended (including but not limited to the child labor provisions), as well as other requirements, including: the Equal Opportunity Clause set forth in 41 CFR Chapter 60-1.4; the Affirmative Action Clause regarding Special Disabled Veterans and Veterans of the Vietnam Era set forth in 41 CFR Chapter 60-260.5(a); and the Affirmative Action Clause regarding workers with disabilities set forth in 41 CFR Chapter 60-741.5.