2014-2015 Corporate Social Responsibility Report



Global Reporting Initiative (GRI):
The Global Reporting Initiative, an international independent organization that helps businesses, governments and other organizations understand and communicate the impact of business on critical sustainability issues such as climate change, human rights, corruption and many others
GRI Reporting Principles:
Guidelines developed by GRI to help organizations understand and communicate the impact of business on critical sustainability issues
Materiality Assessment:
A survey of stakeholders designed to gather insights about various environmental, social and governance issues


Those who are covered by one or more of Humana’s insurance plans
Those who provide healthcare, including doctors, nurses, hospitals, pharmacists and dentists
Individuals or groups with an interest in Humana’s practices and business, including investors, employees, customers, suppliers and others

Humana terms

Humana employees
Bold Goal Communities:
Cities, towns or counties where Humana has launched specific, targeted efforts to improve the health of the population 20 percent by 2020; Humana’s current Bold Goal communities are: San Antonio; Louisville, Ky.; Knoxville, Tenn.; New Orleans; Baton Rouge, La.; Tampa, Fla., and Broward County, Fla.
Clinical Town Hall:
A large meeting of community members, health leaders and Humana experts that Humana holds at the beginning of a partnership in communities
Corporate Compliance Committee:
An internal committee at Humana that regularly reports to the CEO and Board of Directors about the company’s compliance with legal and regulatory requirements
Ethics Every Day:
Humana’s code of conduct provided to associates, members of the Humana Board of Directors, contingent workers, providers and business partners
Healthy Days Measurement:
A measurement developed by the Centers for Disease Control and Prevention (CDC) that measures the overall health of a community based on the number of days per month that community members report feeling well; Humana is using this metric to measure our progress toward achieving the Bold Goal
Humana Chronic Care Programs:
A variety of programs Humana offers to members who need care for complex medical situations or support for chronic conditions
A program that rewards those who are covered by Humana insurance for taking steps to improve their health  
Humana’s WOW! Working on Well-being Account!®:
A program that rewards Humana associates for taking steps to improve their health as well as community and company well-being
Humana Volunteer Network:
An internal Humana website that allows associates to find volunteer opportunities in their own communities and to track the number of hours they spend volunteering
Humana Foundation:
Humana’s charitable arm, which seeks to improve community health and well-being through support of nonprofit partners that promote healthy behaviors, health education, and access to health services
Standards of Excellence:
A set of ethical, social and environmental standards that apply to all of Humana’s suppliers, vendors, contractors, consultants, agents, and other providers of goods and services that do business with us
Supplier Sustainability Scorecard:
A tool that helps Humana and our suppliers engage on key aspects of environmental performance and determine further opportunities to collaborate for greater environmental stewardship
Workplace Solutions:
TThe group within Humana that oversees real estate, design and construction management, facility operations, environmental health and safety, and security

Business & environmental terms

Agile Work:
A policy allowing associates to work at times outside the traditional 9-5 workday or in places away from the physical office
Corporate Governance:
The rules, mechanisms, processes and relationships that determine a company’s direction
Environmental Footprint:
The impact that an organization or person has on the environment
Supply Chain Sustainability:
Managing the environmental, social and economic impact of the goods and services Humana’s suppliers use or provide throughout their entire life cycle
Supplier Diversity:
The process of integrating diverse businesses into the corporate procurement strategy of an organization. The result is a supplier base that represents various products/services, as well as various ethnicities and/or business classifications of ownership.
Value Chain:
The idea that businesses increase the value of the raw materials they purchase and then sell the value-added product to consumers

Healthcare industry terms

Accountable-care Relationships:
Agreements between Humana and large groups of healthcare providers, in which the providers agree to be paid based on meeting certain quality measurements and reducing the overall cost of care
Barriers to Health:
Obstacles that individuals and/or their communities might face when seeking healthcare
Behavioral Health:
A person’s mental well-being based on their emotions, behaviors and biology; their ability to function in everyday life and their concept of self
Care Coordination:
Organizing and planning a patient’s care among all the people involved, including the patient, family members, doctors, nurses and others, in order to provide the best quality care
Care Outcomes:
Results of medical treatment, either in the short-term or over a long period
Care Team:
A group of health professionals who coordinate their various skills to provide the best care for a patien
Chronic Diseases:
Long-lasting medical conditions that can be treated and kept under control but not cured, for example diabetes and heart disease
Clinical Care Services:
Activities performed by health professionals to support the well-being of patients’ Clinical Integration/Integrated Care Delivery: Coordinating the care patients get among all of their care teams — including preventive care, inpatient hospital care, rehabilitation, home health services, and more — to make sure they get the best results
Clinical Outreach:
Delivering healthcare services to patients who are not likely to access treatment on their own
Fee-for-service Payment:
Payment model that reimburses doctors, hospitals and other healthcare providers for each service they perform, such as a test or office visit
Financial Risk Management:
Making investment decisions based on identifying and responding to uncertainty
Food Deserts:
Locations without access to healthy foods due to a lack of grocery stores
The disparity between the healthcare needed by a patient or community and the services they actually receive
Health-Risk Assessment:
Questionnaire to provide individuals with an evaluation of their health risks and quality of life
Health Ecosystem:
Interaction of a community’s unique needs and the types of healthcare available that affects individual and community health
Medicare Advantage:
Medicare plans that are administered by private companies, such as Humana
Medication Adherence:
Extent to which patients take medications as prescribed by their healthcare providers
Payment Model:
How Humana and other insurers reimburse healthcare providers for their work
Personalized Health:
Medical model that tailors treatments to a specific patient based on his or her unique lifestyle, medical history and genetic makeup
Pharmacy Benefit Management:
Service inside Humana that is responsible for processing and paying prescription drug claims, contracting with pharmacies and negotiating discounts and rebates with drug manufacturers
Population Health:
Prevention of illness and improvement of the health among an entire community
Electronic communications, such as phone calls or online video chats, to remotely connect patients to healthcare providers
Value-based Payment:
Payment model that reimburses doctors, hospitals and other healthcare providers based on overall results, such as improved patient health
Wellness Coaching:
Personalized service in which individuals are paired with an expert to guide them through health improvements