2014-2015 Corporate Social Responsibility Report

Associates + Humana

Our push for healthy workplaces and healthy communities — and our commitment to the Bold Goal — begins in our own workplaces. We strive to create workplaces that allow our associates to increase and maintain their social, financial, and community well-being. We also create opportunities for them to team up with local organizations to become health leaders in their own communities.

Associate well-being

In order to serve members the best we can, we first have to serve our associates, who face the same challenges as our members. Humana places great importance on associates’ health and well-being and regularly gets high marks for its health and well-being efforts across the company.

In a recent survey of more than 37,000 associates, 86 percent said they believed their leader at Humana cared about their well-being, and 87 percent said Humana was committed to creating a work environment that contributes to the health and well-being of associates.

Associates can participate in a number of health initiatives

We continue to regularly monitor associates’ participation in such programs as our 401(k) program and annual completion of a health-risk assessment.

Associate champions

Our Bold Goal to make the communities we serve 20 percent healthier by 2020 isn’t only about our communities; it’s about our associates, too.

We’ve charged associates with being leaders in implementing the Bold Goal. They are, after all, the ones who best understand what their communities need. Our associates are getting out into the communities, sharing stories about what we’re doing, and leading pilot programs with community members.

For example, associates in Knoxville, Tenn., recently met with community leaders and went into people’s homes to talk to them about health issues and to hear their stories. Our associates who participated said it was some of the most meaningful work they’ve done in their careers.

Humana volunteers

Humana associates embrace volunteerism as a tangible way to impact the health and well-being of their communities. These grassroots efforts embody Humana’s purpose and values and represent meaningful connections between Humana associates and community organizations. The Humana Volunteer Network makes it easy for our associates to find volunteer opportunities. Associates can visit the website to search and sign up for local volunteering opportunities and track their volunteer hours.

Through a variety of resources, Humana supports associates in making time to contribute to the causes that they care about. In 2015, Humana launched a Volunteer Time Off (VTO) program, which gives associates eight hours of paid time off per calendar year to volunteer with any organization that supports community health and well-being. More than 13,000 associates used nearly 89,000 VTO hours in 2015. Our associate volunteerism goes beyond work hours. Thanks to Humana Volunteer Network tracking, we know that more than 12 percent of associates volunteered and tracked more than 176,197 hours in 2014. And, the number of Humana associates volunteering in 2015 jumped significantly — almost 33 percent of associates volunteered and tracked more than 300,000 hours.

We also encourage charitable donations by associates. Eight percent of our associates (a participation rate on par with the Fortune 500 average) participate in Giving Together — our associate matching gift program. That participation resulted in $960,000 in total associate contributions for 2015. We seek to raise associate participation to 12 percent and contributions to $1,100,000.

Members + Humana ➞