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2014-2015 Corporate Social Responsibility Report

Allies + Humana

Humana could not have achieved our successes without the support of partners. Those partners often include nonprofit community organizations, such as the San Antonio Food Bank and the Greater Louisville Project. They also include advocacy groups that share our aims, such as the Better Medicare Alliance, a coalition of groups that supports the Medicare Advantage program, and the Boston College Center for Corporate Citizenship, which helps companies align their business objectives with corporate citizenship goals.

Allies + Humana

Public policy

Humana’s advocacy efforts support our commitment to encouraging lifelong well-being. Whether it’s backing legislative policies to reduce the high rate of chronic diseases or advocating on behalf of the millions of Americans who rely on Medicare Advantage, our public policy efforts aim to improve the health of the communities we serve.

Humana is proud to have approximately 50,000 associates in all 50 states across the country, and our public policy efforts are closely aligned with finding opportunities to directly connect federal, state and local elected officials with Humana associates.


Integrated care delivery

Humana wants to improve people’s health and make healthcare easier for members. Integrated care delivery starts with this idea, placing our members at the center of everything we do. The goal is to enable the best possible health — and healthcare experience — for members in a way that reduces unnecessary or duplicative services and reduces health system costs.

By encouraging better coordination of care, Humana helps providers work together — as part of a care team — to treat the whole patient. Humana uses data and analytics capabilities to close gaps in care and to better understand our members’ needs. Evolving technology gives Humana a clear view across the health ecosystem, providing a comprehensive look at our members’ health history, as well as tools to engage people in their own health. Developing partnerships with providers, technology companies and the communities we serve gives Humana new opportunities to improve our members’ health.

Humana is a member of the College of Healthcare Information Management Executives Foundation, an executive organization through which Chief Information Officers and senior healthcare information technology leaders share best practices and advocate the use of information management to improve healthcare in communities.

Humana was also one of the first members asked to join the Patient-Centered Primary Care Collaborative, a nonprofit that advocates for patient-centered, integrated care; Humana is represented on its executive committee.

Humana is proud to have approximately 50,100 associates in all 50 states across the country, and our public policy efforts are closely aligned with finding opportunities to directly connect federal, state and local elected officials with Humana associates.

Value-based care

Most traditional healthcare systems pay doctors based only on the volume of the care they provide, rather than paying for the quality of the care and patient health outcomes. This payment model perpetuates incentives that can lead to unnecessary care, worsened health conditions and costly hospitalizations.

Value-based care helps move doctors and other providers toward a payment model in which they are rewarded for keeping people healthy. Humana’s approach focuses on boosting care quality, improving health outcomes and lowering healthcare costs. Together, this leads to a better member experience.

Humana has more than 900 accountable care relationships with providers in 40 states and Puerto Rico, in which providers share in the financial responsibility for improving member health and keeping unnecessary medical costs in check. These relationships allow more than 1.5 million Humana individual Medicare Advantage members to receive care via a system that incorporates these positive incentives. In addition, more than 600,000 Humana medical members participate in an accountable care pilot program.

Our advocacy efforts support value-based care and demonstrate its value to legislators. As an example, Humana recently worked closely with the American Academy of Family Physicians to develop a survey about providers’ views on value-based care. We showcased the survey results at a Capitol Hill briefing, unveiling the results to legislators and their staff members.

Humana is also a data contributor to the Health Care Cost Institute, which aims to provide data to researcher and policymakers about the rising costs of healthcare in the U.S.


Disease prevention and chronic conditions

Twenty-nine million Americans have diabetes, and 66 percent of our population is overweight or obese. It’s not surprising that 75 percent of the $2.2 trillion spent on healthcare in the U.S. is for care related to such chronic conditions.

Humana wants to help make people healthier by preventing diseases before their onset and helping those with chronic conditions better manage their health.

Our chronic care program helps reduce hospital admissions and readmissions, saving patients money and improving their health by helping them to better manage their care. Humana At Home provides targeted care interventions and in-home support for members with certain conditions and those transitioning from a facility stay. The program helps our members live at home longer, avoiding costly care at nursing facilities and hospitals.

Federal policymakers are interested in addressing the high rate of chronic diseases in the U.S., wanting to better understand preventive strategies and how new innovative technologies can be used to help achieve better health outcomes. We’ve highlighted some of our best practices with the Senate Finance Committee Chronic Care Working Group, a bipartisan effort aimed at seeking policy ideas and solutions.

Humana also works with the Campaign to End Obesity, which promotes public policy to end the obesity epidemic. We also continue to participate with the Alliance for a Healthier Generation on a pilot program aimed at reducing childhood obesity by covering visits with a dietitian for children and teens who are overweight.

Humana and our Political Action Committee work with legislators of both political parties from across the country who share our view of the future of healthcare and support Humana’s public policy goals.

Partnering with legislators

Humana and our Political Action Committee (PAC) work with legislators of both political parties from across the country who share our view of the future of healthcare and support Humana’s public policy goals. Elected officials and candidates who receive support from Humana and Humana PAC believe that integrated care brings higher quality, choice, access and affordability to Americans. All PAC contribution requests go through a rigorous approval process that requires an affirmative vote of the PAC Board of Directors, a group of Humana associates elected by their peers who volunteer their time in support of the PAC.

In 2014, Humana PAC and Humana’s corporate political contributions totaled more than $1.2 million. In the first half of 2015, similar contributions totaled approximately $420,000. Humana reports political contributions on a semi-annual basis and expects to release contributions for the second half of 2015 in June 2016.

Humana is also a member of America’s Health Insurance Plans, the health insurance industry’s trade association, which represents the interests of the health-insurance industry on Capitol Hill.


Research

Humana’s aspiration to modernize American healthcare also extends to the field of research. We’ve conducted population health studies. And in the past year, Humana researchers have presented health research findings at events sponsored by the American Public Health Association, the Academy of Managed Care Pharmacy and the American Society of Clinical Oncology, among others.