2014-2015 Corporate Social Responsibility Report

About Humana

Since our founding 55 years ago, Humana has made it our mission to help people along their health and well-being journeys. Over time, as the health needs of individuals and communities have changed, we have expanded that mission. We've evolved into a company that delivers integrated healthcare through a broad portfolio of medical clinics and other facilities. We believe that our company has an opportunity and, in fact, a responsibility, to address the lifelong health and well-being challenges that people and communities across the United States face.

About Humana

Humana is headquartered in Louisville, Ky, and employs approximately 50,000 associates across the United States (including those who work for subsidiaries, such as Humana At Home). We are a leading health and well-being company and provide a wide range of health insurance options and wellness services focused on making it easy for people to achieve their best health with clinical excellence through coordinated care. Our strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement; behavior change; proactive clinical outreach; and wellness for the millions of people we serve across the country. We embrace innovation and opportunities to collaborate — with our associates, our members, employer-customers, not-for-profit organizations, regulators, and others — to go beyond that which is expected.

Our product and service offerings are as diverse as the individuals and communities we serve. The desire to lead a healthy life is universal, but the needs of communities and individuals vary; Humana’s business segments fulfill their unique needs by offering products and services that reflect an integrated approach to lifelong well-being.

Humana's values

Humana CSR Values

Markets we serve

As of December 31, 2015, Humana’s business units are arranged in three reportable segments: Retail, Group and Healthcare Services.

  • Retail: This segment consists of Medicare benefits that are marketed to individuals or directly via group accounts, as well as individual commercial fully insured medical and specialty health insurance benefits, including dental, vision, and other supplemental health and financial protection products. This segment also includes the company’s contract with the Centers for Medicare and Medicaid Services (CMS) to administer the Limited Income Newly Eligible Transition (LI‐NET) prescription drug plan program and contracts with various states to provide Medicaid, dual eligible, and Long‐Term Support Services (LTSS) benefits. These contracts are collectively referred to as state-based contracts.
  • Group: This segment consists of employer group commercial fully insured medical and specialty health insurance benefits, including dental, vision, and other supplemental health and voluntary insurance benefits, as well as Administrative Services Only (ASO) products. In addition, the Group segment includes health and wellness products (primarily marketed to employers) and military services business, primarily the TRICARE South Region contract.
  • Healthcare Services: This segment includes services offered to the company’s health plan members and to third parties, including pharmacy solutions, provider services, home-based services, and clinical programs, as well as services and capabilities to advance population health.

Humana is a publicly traded Delaware Corporation that is listed on the New York Stock Exchange and trades under the ticker symbol: HUM. Humana’s operations are in the United States and Puerto Rico.

Select organizational data 2014 2015
Total revenues $48.5 billion $54.29 billion
Operating costs $7.6 billion $7.3 billion
Income tax payments $1.0 billion $1.2 billion
Community investments $10.1 billion $12.6 billion
Number of associates
Approx. 57,000 Approx. 50,100
Associate wages and benefits $4.4 billion $4.36 billion
Payments to providers of capital
(dividends + interest payments)
$315 billion $359 billion
PAC disbursements and corporate
political contributions
$1.2 million $420,750*
Economic value retained
(i.e., net income)
$1.1 billion $1.3 billion
Total assets $23.5 billion $24.7 billion

Note: All numbers have been rounded.
*Represents disbursements for January 2015 - June 2015
Does not include sales commissions

How we work

At Humana, we view collaboration as essential to building a vibrant society that acknowledges and includes multiple viewpoints. Therefore, we work with and through a vast network of people and organizations that seek to achieve shared goals of lifelong health and well-being. Included are our associates, members, employer customers, suppliers, not-for-profit organizations, and the community at large.

Supply chain snapshot

Humana relies on a large group of suppliers to support our business. Most of the suppliers are U.S. based with a few based abroad, primarily in India, Canada or South Africa. Our suppliers provide us with a variety of goods and services, ranging from products like medical devices, pharmaceuticals and office equipment, to services, such as IT, facilities management, advertising, marketing, legal and contingent labor.

Huaman Supply Chain

Note: The supplier data presented in the table above reflect the spend managed by Humana’s Enterprise Procurement & Vendor Services team.