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2014-2015 Corporate Social Responsibility Report

About this report

GRI reporting principles

We prepared this report in accordance with the Global Reporting Initiative (GRI) G4 Reporting Guidelines for core reports. This is our third GRI report, with the most recent previous GRI report being our 2012-2013 CSR Report. We publish a comprehensive report on our CSR performance biennially. In 2015, we published a CSR progress report that served as an update on our CSR progress to stakeholders.

About Report Humana CSR

The GRI data within the report were reviewed by Humana’s internal audit team with the exception of the discussion of the materiality assessment. A senior executive, among other persons who are responsible for the CSR Report content, received our internal audit team's review report. In addition, a third party verified that the GHG inventory reported by Humana for 2014 and 2015 was developed in compliance with the reporting protocols specified by CDP. The balance of the report was not assured by a third party.

Report scope and boundaries

This report documents January 1, 2014, through December 31, 2015. This report covers all of our operating units, 100 percent of our leased and owned facilities, and 100 percent of our workforce in the regions in which we operate, unless otherwise noted. It also covers joint ventures and subsidiaries that are part of our business segments. There is no entity included in Humana’s consolidated financial statements or equivalent documents that is not covered in this report, unless explicitly noted.

We have reported all CSR issues that we determined are material to our business, as described under the materiality assessment section. We also have disclosed the management approach and key performance indicators related to each material issue covered by the G4 Reporting Guidelines (each, an “Aspect”), in line with G4 requirements and as noted in the GRI Content Index. The reported Aspects are material, both within the organization and outside of the organization, and affect our key stakeholders in the ways described in this report. You can see a detailed explanation of GRI Aspects, boundaries, performance indicators, and disclosures on management approach here.

Stakeholder engagement

We regularly engage a wide range of our stakeholders in a meaningful way. We do so because their opinions and insights are extremely valuable to our progress and success. Knowing that member needs, community needs, and industry conditions change over time, we look to our stakeholders to help us continually improve our business and CSR efforts. This report is written, in part, to disclose and respond to the key topics and concerns raised by our key stakeholders.

We identify our key stakeholders as those who are affected by, or interested in, Humana’s business performance, CSR performance, or products and services. Here is a list of our key stakeholders, alongside a summary of our engagement with each stakeholder group and their key topics and concerns per our most recent materiality assessment:

Stakeholder group Engagement process Key topics & concerns
Humana associates We periodically send online satisfaction surveys to associates.

In connection with preparing this report, we distributed a survey to solicit opinions on Humana’s CSR efforts and impacts. We also interviewed executives working across Humana’s business.
Ethics and compliance

Fair labor practices

Associate training and development

Economic performance

Climate change
Health plan members We periodically send online surveys to members.

We seek to enhance our connection with members via regular, tailored communications, through social media channels and Humana.com, which offers members a broad range of health and well-being tips and learning opportunities.

In connection with preparing this report, we conducted 16 phone interviews of a randomly selected cross section of members regarding their opinions on Humana’s CSR efforts and impacts.
Member health

Community health and well-being, especially in places where members live

Plan performance

Pricing transparency
Employer and government customers We work with employer and government customers to utilize procurement practices that align with their interests and ours. Supplier diversity

Supply chain management
Non-governmental organizations (NGOs) & other community groups We convene interested NGOs to collaborate to help improve the health of communities and their residents. We created the Bold Goal in 2014 and initiated supporting programs in seven Bold Goal communities.

Through the Humana Foundation, we provide financial grants to support 501(c)(3) organizations that promote healthy behaviors, health education and access to health services.

We promote co-learning through focus groups, town hall meetings and other forums to assess and improve community impact.

We encourage and reward associate volunteerism and associate contributions to nonprofit organizations.

In preparing this report, we conducted research on material sustainability accounting topics and provisional disclosure standards issued by the Sustainability Accounting Standards Board for U.S. public companies in the managed care industry.
Member health

Community health and well-being

Philanthropy

Inclusion and diversity

Public policy impacts

Climate change
Governmental & regulatory organizations Humana goes beyond traditional advocacy to advance public policy that supports health and well-being. Humana has sought out and collaborated with non-traditional allies to form partnerships and programs that have a positive impact on people’s health. Examples of those partnerships are Alliance for a Healthier Generation, National Association of Area Agencies on Aging (n4a), Campaign to End Obesity, Patient Centered Primary Care Collaborative and Accountable Care Organizations.
Ethics and compliance

Member health

Community health and well-being
Healthcare professionals With Humana’s commitment to our 2020 goal, we are strengthening our data-driven, consumer-focused outreach, as well as growing our healthcare provider networks and partnerships to help our members achieve their best health. These partnerships must meet and support physicians and their practices where they are on their journey from episodic, fee-based care to population health, a holistic approach encompassing the totality of patient care and focused on health outcomes. Member health

Community health & and well-being
Stockholders and potential stockholders We publish an Annual Report, Proxy Statement and other SEC filings.

We conduct investor presentations and issue quarterly earnings news releases

We include resources in the Investor Relations section of our website.
Economic performance

Member health

Community health and well-being
Industry peers We conduct research on CSR efforts and disclosures of peer companies. Member health

Community health and well-being

Public policy impacts

Product responsibility

Climate change

Waste and toxins

Emissions

Energy use
Suppliers and contractors We continue to require suppliers and contractors to comply with Humana’s Code of Conduct and applicable vendor screenings.
Inclusion and diversity

Supply chain management

Supplier diversity

Ethics and compliance
News media We issue news releases on newsworthy items.

We respond to media inquiries.
Ethics and compliance

Member health Community health and well-being

Materiality assessment

We conducted a comprehensive materiality assessment that involved our internal and external stakeholders to identify and prioritize the CSR issues that were material for this report. We consider information to be material for CSR reporting purposes if it creates significant economic, environmental, or social impacts within or outside of Humana, or if it relates to the information needs of one or more of our stakeholder groups. We take into account impacts related to all of our activities, services and relationships.

Our materiality assessment process included several steps. We started by noting the frequency with which our stakeholders raised individual CSR issues through our surveys, interviews and other engagement mechanisms. Next, we mapped the cumulative quantitative and qualitative ratings in terms of their importance (high, medium and low) to Humana and to our stakeholders. Last, we reviewed our findings and validated the results with our CSR report task force composed of Humana associates from various business units.

Based on our materiality assessment, we determined which CSR issues were material for the purposes of developing the content of this report and informing our future sustainability strategies and efforts. As compared to 2012 and 2013, which we addressed in a prior CSR report, a few of our material issues are new or revised in light of the evolving priorities of our business and those of our stakeholders. In particular, we noticed the following key developments:

  • To fully support community health and well-being, we needed to expand our capabilities to deliver locally relevant, integrated healthcare solutions.
  • Our top three material environmental sustainability issues are:

    • Energy management and emissions reductions in data centers and facilities
    • Healthcare waste and plastics management
    • Associates' commute
  • Our government customers expect us to meet additional supplier diversity requirements, many of which are very specific and differ from one customer to another.

Inquiries

We welcome your feedback or questions about our CSR report. Please send questions regarding this report to csr@humana.com.